Thank you for shopping at Pressure Washers USA. Our goal is to ensure that your experience shopping with us is stress free and enjoyable. In some rare instances you may need some help with a return, the following information will help things go smoothly.
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.
You may return any unopened products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Opened products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.
* Engine powered equipment cannot be shipped once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to a local authorized service center for repair which may be covered under warranty. If you live in or near Palm Beach County Florida we may be able to assist, please call us to see if pickup can be arranged.
Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.
Built-to-Order and Customized Items
There are no returns allowed for products which have been specially built for you and shipped by us or the manufacturer.
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
– Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
– Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry. In most cases, it’s a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer’s customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
Engine-powered equipment cannot be shipped once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it may need to be taken to an authorized service center near you for repair which may be covered under warranty. If you live in or near Palm Beach County Florida we may be able to assist, please call us to see if pickup can be arranged.